Do you need Insurance? Public Liability – covers the cost of claims made against your business by a client or a member of the public, should  your work have resulted in injury or property damage. Public liability cover protects against the compensation pay outs and legal costs. People who are self-employed are most in need of public liability insurance. If you […]

The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more and refer you. Excellent customer service involves meeting and surpassing expectations. It means showing the customer how important he or she is to you and […]

What is a process? ‘A series of actions or steps taken in order to achieve a particular end.’ Three Core Reasons Why We Create Processes:- Be More profitable A good process is like a checklist that ensures the right things get done by the right people at the right time.    When you formalise a process, you […]

Remember for HMRC to allow an expense it must meet this rule and fulfil each of the three criteria:- ‘wholly, exclusively and necessarily incurred in the performance of your duties’ You should retain receipts for min of 7 years as proof of purchase, these can be kept manually or scanned in and saved on PC. […]

Accounting plays a vital role in running a business because it helps you track income and expenditures, ensure statutory compliance, and provide investors, management, and government with quantitative financial information which can be used in making business decisions You would not ask your milkman to fix your car – you choose a contractor that is a […]

So you are thinking about starting a business?  You may have the product or service in mind, as you will probably have been involved with it in some way before – whether as an employee or as a hobby. Taking time to sit back and think about your business; how it will look in the […]

Your business cannot have a lasting impact without proper marketing. Marketing gets the word out about your business. It allows you to connect with potential customers and inform them of all the services you offer. It boosts sales, helps you construct a consist client-base and helps you to make a mark on your industry sector. When considering your marketing […]

A Cashflow Forecast is a document that helps estimate the amount of money / projected income and expenses that you anticipate moving in and out of your business.  Cashflow forecasts typically cover the next 12 months, but it is also suggested to be used for shorter periods of time, so a rolling cashflow forecast over a 12 weeks period […]

According to psychologists, there are 6 types of bosses; the visionary, the coach, the affiliative, the Democratic, the commander, and lastly, the pacesetter. All of these styles are completely different and unique, and every boss falls into one of these leadership style categories. Likewise there are different personalities in every employee – so we need find out what makes your […]

By definition, bookkeeping is the organisation of financial information and is vital to keep up to date to help with business analysis and cashflow management. If you are a limited company Director one of your roles is to ensure that at a touch of a button you can see if a company is trading insolvent and what […]